Returns & Exchanges
At Filofax, we want you to be completely satisfied with your home organization tools, which is why we offer a 30-day return policy for items in their original, unused condition. If your new planner or desk accessory doesn't perfectly fit your lifestyle, our streamlined process ensures a quick and easy exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully place the items in their original Filofax packaging, ensuring all inserts and accessories are included to prevent damage during transit.
Attach the Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing